Starting a job as a ground hostess—especially handling customer complaints—is tough enough when your name's Justine and you don't speak a damn word of Spanish. Fresh off his flight, one seriously pissedoff tourist seems determined to lay into her with his endless grievances. Sure, Justine's stuck on the ground crew, but her real dream was always to join the cabin staff—and here's her golden ticket to take off, grab the stick, and ride a flight that's anything but smooth. Brace yourself, because these anal turbulences are about to hit hard!